New Patients
Seguin Family Medicine celebrates service to the community since 2006. Only through the trust and support of our patients, have we become an established and well-respected health care clinic.
The staff at Seguin Family Medicine welcomes you as a new patient. We value the trust you have placed in us to provide you and your family with the best possible health care and service excellence. Please take some time to browse our web site. It contains basic clinic policies and answers to most-often asked questions.
If you are a new patient coming to Seguin Family Medicine for the first time, please note that appointments cannot be scheduled until New Patient Forms are returned to our office. Please bring your insurance card with you to your appointment since we will need to make a copy at the time of your visit.
Click the document name to open the document. *You will need Adobe Reader to view and print the following forms.
To Get Adobe Reader:
Click on the icon below and follow the easy instructions included with the Adobe Reader software to install Adobe Reader on your computer. Then click any PDF file to view, navigate, or print.
*ATTENTION NEW PATIENTS*
Due to the high volume of new patient interest, new patient appointments are currently booking 90 days after patient's paperwork has been
received and processed. Our office will contact you 7-9 days after turning in documents to schedule your appointment.
billing
We will be happy to file your insurance claims. Ultimately, however, all charges are your responsibility. If your insurance company has not paid your bill in 60 days, we will expect you to pay all outstanding charges and work with the insurance company to recoup your expense. (This policy applies to those covered by standard insurance, not Medicare) We will send monthly statements to you until your account reaches a zero balance. Your initial statement will include a detailed description of services rendered: type of service performed, date, and charges. Subsequent statements will include any balance still remaining along with an itemized list of current charges.
Please call our Billing Department with questions or problems - or to make special payment arrangements. Billing Department hours:
Call 830-372-5204 Monday - Friday 8:00 a.m. - 5:00 p.m.
Accepted Payments
We welcome MasterCard, Visa, Discover, Cash, and Personal Checks. However, to offset bookkeeping expenses, the Clinic must assess a fee for each "insufficient funds" check returned to us.
Past Due Balances
An account is considered "delinquent" after 60 days. If we do not receive payment after sending a final notice, we will be forced to send your account to a collection agency and/or list your failure to pay with the Credit Bureau. We then consider it mutually beneficial to terminate the physician/patient relationship.
Billing Policies
We comply with all guidelines set forth by Medicare, and participating HMO, PPO, and POS plans.
Yet understanding health insurance coverage can sometimes be complicated and confusing. Knowing how and what your health insurance covers will clarify your responsibility for any non-covered balance remaining for Clinic services.
Many insurance companies will pay only what they consider to be usual and customary charges. In such cases, you are responsible for any remaining balance. We try hard to keep our fees fair and reasonable; however, the definition of usual and customary varies from one insurance company to the next.
The patient registration form must be completed before your first visit. The form gathers facts about employment and insurance. It also grants us permission to file claims with your insurance company on your behalf.
At the end of each appointment, you will need to check out with the reception desk. The receptionist will give you information about future appointments, referrals, or tests needed.
If you have not satisfied your deductible for the calendar year, you must pay your deductible and any co-insurance at that time. If you have satisfied your deductible, you simply pay any co-insurance. If you belong to a participating HMO, PPO, or POS, any co-pay will be collected when you check-in for your visit. If you do not have insurance coverage, you must pay for your charges in-full at the time of treatment - unless you have already made other arrangements with our billing department.
Accepted Insurance
Below is a listing of health insurance plans accepted at Seguin Family Medicine. Please be aware that full or partial coverage may be denied under certain circumstances. Contact your insurance company for coverage and benefit verification.
Health Plans
Seguin Family Medicine is contracted with the health plans below. Contracted health plans are subject to change at any time. If your plan is not listed below or to verify coverage, please contact our office at 830-372-5200.
Please be aware that full or partial coverage may be denied under certain circumstances. Contact your insurance company for coverage and benefit verification.
Aetna PPO - (Managed Choice & Elect Choice) and TRS (Retired Teacher’s Plan)
Blue Cross Blue Shield – PPO
Cigna – PPO & Open Access Plus
First Health – PPO
Galaxy – PPO
Greatwest – All products
Healthsmart – PPO
Humana ChoiceCare – PPO & POS
OMNI – PPO
San Antonio Employers Health Alliance – (excludes City Public service Employees
Texas True Choice – PPO
Medicare (not accepting new patients at this time)
Three Rivers Provider Network – PPO
United Healthcare – All products
Unicare - PPO
Please call our Billing Department with questions or problems - or to make special payment arrangements. Billing Department hours:
Call 830-372-5204 Monday - Friday 8:00 a.m. - 5:00 p.m.
Accepted Payments
We welcome MasterCard, Visa, Discover, Cash, and Personal Checks. However, to offset bookkeeping expenses, the Clinic must assess a fee for each "insufficient funds" check returned to us.
Past Due Balances
An account is considered "delinquent" after 60 days. If we do not receive payment after sending a final notice, we will be forced to send your account to a collection agency and/or list your failure to pay with the Credit Bureau. We then consider it mutually beneficial to terminate the physician/patient relationship.
Billing Policies
We comply with all guidelines set forth by Medicare, and participating HMO, PPO, and POS plans.
Yet understanding health insurance coverage can sometimes be complicated and confusing. Knowing how and what your health insurance covers will clarify your responsibility for any non-covered balance remaining for Clinic services.
Many insurance companies will pay only what they consider to be usual and customary charges. In such cases, you are responsible for any remaining balance. We try hard to keep our fees fair and reasonable; however, the definition of usual and customary varies from one insurance company to the next.
The patient registration form must be completed before your first visit. The form gathers facts about employment and insurance. It also grants us permission to file claims with your insurance company on your behalf.
At the end of each appointment, you will need to check out with the reception desk. The receptionist will give you information about future appointments, referrals, or tests needed.
If you have not satisfied your deductible for the calendar year, you must pay your deductible and any co-insurance at that time. If you have satisfied your deductible, you simply pay any co-insurance. If you belong to a participating HMO, PPO, or POS, any co-pay will be collected when you check-in for your visit. If you do not have insurance coverage, you must pay for your charges in-full at the time of treatment - unless you have already made other arrangements with our billing department.
Accepted Insurance
Below is a listing of health insurance plans accepted at Seguin Family Medicine. Please be aware that full or partial coverage may be denied under certain circumstances. Contact your insurance company for coverage and benefit verification.
Health Plans
Seguin Family Medicine is contracted with the health plans below. Contracted health plans are subject to change at any time. If your plan is not listed below or to verify coverage, please contact our office at 830-372-5200.
Please be aware that full or partial coverage may be denied under certain circumstances. Contact your insurance company for coverage and benefit verification.
Aetna PPO - (Managed Choice & Elect Choice) and TRS (Retired Teacher’s Plan)
Blue Cross Blue Shield – PPO
Cigna – PPO & Open Access Plus
First Health – PPO
Galaxy – PPO
Greatwest – All products
Healthsmart – PPO
Humana ChoiceCare – PPO & POS
OMNI – PPO
San Antonio Employers Health Alliance – (excludes City Public service Employees
Texas True Choice – PPO
Medicare (not accepting new patients at this time)
Three Rivers Provider Network – PPO
United Healthcare – All products
Unicare - PPO