Patient Portal
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Your patient portal allows you to communicate with us easily, securely and at your convenience.
24 hours a day, 7 days a week
24 hours a day, 7 days a week
Are you an existing patient and don't have access?
Call our office to sign up now
830-372-5200
Call our office to sign up now
830-372-5200
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What is the Patient Portal?
The Patient Portal is a web-based system that allows for secure communication and transfer of information between Seguin Family Medicine and the patient. When a patient logs in to the Portal, current data is pulled directly from the clinic’s database and is displayed on the web page. Patient information is NOT stored on the Patient Portal server.
Explanation of and Guidelines for Use of the Patient Portal
Due to patient privacy laws, we do not accept electronic patient communications through traditional email. Our Patient Portal provides a secure method of messaging to ensure your privacy is in compliance with Federal and State regulations.
After logging in to the Portal a patient can:
• Use the messaging function to communicate with clinic staff
• View results of lab and other diagnostic tests
• Schedule, confirm, cancel, or reschedule an appointment
• Add an appointment request to a wait list
• Request a referral or medication refill
• View health summary information and send update requests
• Print or save an electronic copy of health summary
Response Time
Please do not use the Patient Portal for urgent messages. We will normally respond to non-urgent inquires within 24 hours but no later than 3 business days after receipt. If you have not heard from us within 3 business days, please call the office at (830) 372-5200 to check the status of your request. If we are unable to access the Patient Portal for any reason we will attempt to have an automatic response inform you of this as soon as possible.
General Guidelines for Communication
Please be as concise as possible. If your communication contains too many issues or complex issues we will ask you to come in for an appointment to discuss your concerns and questions you may have. Remember that all communications will be part of your medical record. Include an appropriate subject line such as “Appointment”, “Refill”, etc. The Patient Portal is not designed to replace the face-to-face encounter. Rather, it is designed to supplement those encounters.
Portal eligibility
Current patients who are at least 18 years of age are eligible to access the Patient Portal. We will provide a username and password to each patient who requests access and has signed our Patient Portal Authorization Agreement.
Privacy and Security
All messages sent to you will be encrypted. Your email address is confidential and protected information. We will protect this information as we do all of your medical and other personal information. We will not purposefully share this information with a third party unless authorized by you or required by law. Similar to phone communications, messages may be read and addressed by staff other than the physician staff. When your physician is out of the office your emails may be addressed by a covering physician. Access to our internal network and electronic medical records (EMR) is password protected. Use of the Patient Portal is extended as a courtesy to allow enhanced communication between our patients and their doctor. Abuse of this courtesy will result in our discontinuing electronic communication with you.
Read and sign the Patient Portal Authorization Agreement. By signing the agreement you are indicating that you have read and agree to all the policies and procedures contained in this document. Once we have received the signed Patient Portal Authorization Agreement from you and have authenticated your identity, we will assign you a username and password. You may request the login information in person or over the telephone.
How to sign up
The patient portal is available once you have become established in the clinic. Just fill out the Patient Portal Agreement Form and bring to our office. Once we receive your form, your portal account will be activated.
The Patient Portal is a web-based system that allows for secure communication and transfer of information between Seguin Family Medicine and the patient. When a patient logs in to the Portal, current data is pulled directly from the clinic’s database and is displayed on the web page. Patient information is NOT stored on the Patient Portal server.
Explanation of and Guidelines for Use of the Patient Portal
Due to patient privacy laws, we do not accept electronic patient communications through traditional email. Our Patient Portal provides a secure method of messaging to ensure your privacy is in compliance with Federal and State regulations.
After logging in to the Portal a patient can:
• Use the messaging function to communicate with clinic staff
• View results of lab and other diagnostic tests
• Schedule, confirm, cancel, or reschedule an appointment
• Add an appointment request to a wait list
• Request a referral or medication refill
• View health summary information and send update requests
• Print or save an electronic copy of health summary
Response Time
Please do not use the Patient Portal for urgent messages. We will normally respond to non-urgent inquires within 24 hours but no later than 3 business days after receipt. If you have not heard from us within 3 business days, please call the office at (830) 372-5200 to check the status of your request. If we are unable to access the Patient Portal for any reason we will attempt to have an automatic response inform you of this as soon as possible.
General Guidelines for Communication
Please be as concise as possible. If your communication contains too many issues or complex issues we will ask you to come in for an appointment to discuss your concerns and questions you may have. Remember that all communications will be part of your medical record. Include an appropriate subject line such as “Appointment”, “Refill”, etc. The Patient Portal is not designed to replace the face-to-face encounter. Rather, it is designed to supplement those encounters.
Portal eligibility
Current patients who are at least 18 years of age are eligible to access the Patient Portal. We will provide a username and password to each patient who requests access and has signed our Patient Portal Authorization Agreement.
Privacy and Security
All messages sent to you will be encrypted. Your email address is confidential and protected information. We will protect this information as we do all of your medical and other personal information. We will not purposefully share this information with a third party unless authorized by you or required by law. Similar to phone communications, messages may be read and addressed by staff other than the physician staff. When your physician is out of the office your emails may be addressed by a covering physician. Access to our internal network and electronic medical records (EMR) is password protected. Use of the Patient Portal is extended as a courtesy to allow enhanced communication between our patients and their doctor. Abuse of this courtesy will result in our discontinuing electronic communication with you.
Read and sign the Patient Portal Authorization Agreement. By signing the agreement you are indicating that you have read and agree to all the policies and procedures contained in this document. Once we have received the signed Patient Portal Authorization Agreement from you and have authenticated your identity, we will assign you a username and password. You may request the login information in person or over the telephone.
How to sign up
The patient portal is available once you have become established in the clinic. Just fill out the Patient Portal Agreement Form and bring to our office. Once we receive your form, your portal account will be activated.
